Nycole trains and manages the team of Real Estate Assistants (REAs) and assists the Marketing Director with overseeing the marketing team. She works with the REAs to provide their team of agents superior assistance with each agent's deal through the lifecycle of a deal.

Working alongside the Office Manager, Nycole assists with onboarding new agents, REAs, and additional NewGen team members throughout all other subsidiaries of NewGen Worldwide. She has developed a training library to streamline the training process with new REAs and agents.

Her goals are to improve current and develop new processes, protocols, and documents needed throughout the lifecycle of a deal to improve the transaction's lifecycle flow, the relationship between the agents and their REAs, and maximize an agent's time to allow them more time to find their sellers a buyer and build relationships with leads. This includes assisting the Office Manager and Leadership with evaluating, stress testing, and implementing new platforms to improve the REA's and agent's workflow while providing the Leadership Team the necessary data to monitor KPIs and revenue goals.

Additionally, Nycole works with the marketing team to develop the internal team and external newsletters and improve client-facing marketing presentations and digital graphics.

Nycole's vast experience in franchise operations management from startups to growing franchises and marketing knowledge makes her a valuable asset to the NewGen team.